Any complaint with regards to damage, fit / size, different product should be reported immediately within 48 hours of receiving the product.
· To report a return, a return request form must be submitted with the reasons explained in details and clear pictures of the item in question.
· Your request will be reviewed, and our customer care advisor will get in touch to confirm if your request has been approved
· Products reported for returns will be verified using the images uploaded by the customer in the return request form along with the original image.
· Returns are accepted upon successful submission of the return request form, available under our returns policy page, within 7 days from the date of receipt of the product.
· After you have received the confirmation, you can send back the item you have purchased to us in its original condition and tags and packaging within 14 days. Returns reported beyond 7 days are not eligible.
· We recommend you to use your respective local postal services with tracking details only, in order to return. Only in case of an error from LAAKHA, you can share the return shipping receipt to get the return charges reimbursed.
· It’s mandatory to report the issue within 48 hrs to the Customer Care team (customercare@laakha.com) by uploading the images/pictures of the product you wish to return showing clearly the problem area and the Presence of original tags which is MUST in the return request form.
· Orders for fabrics are not eligible for returns as per our returns policy, since fabrics are cut based on the customer’s request and hence cannot be returned unless a different fabric or a damaged fabric was sent.
· Returns on Jewellery shall not be entertained due to hygiene reasons
· All made-to-measure items are exempt from the returns policy, therefore it is imperative that when submitting your measurements they are accurate, it may be a good idea to get another person to measure you 3 times to verify the exact measurements.
· If you are ordering the standard sizes using the standard size chart, to avoid the hassle of return, it would be advisable to check your standard size, if not sure then try on one of your own garments from the wardrobe similar to the style of the item you are purchasing to check the standard size is correct.
· All reimbursements/compensations happen in the form of store credits only.
SCENARIOS ELIGIBLE FOR RETURNS:
· 1: Received damaged or a defective product:
· 2: Fitting issue/Size issue:
A. I provided correct measurements but still the product does not fit me
B. I chose the correct size, but received a different size
· 3: I have received the wrong coloured item (please note this is not referring to shade of colour, this is if you
ordered pink and got a blue item) shades of colours may vary from the pictures you see on our website, as this is due to the screen resolution, the lighting of the photography and screen brightness, therefore if you have a slight variation in the shade of the colour ordered, you will be not eligible for return.
· 4: Received a different design / pattern / product.
Steps to Return
Step 1: (Mandatory) : Fill the self-explanatory Return Request Form to initiate the returns within 48hrs from the date of receipt of the products.
Step 2: Select the reason for the return along with product images with tags. Ensure that the images of the problem areas are attached.
Step 3: Our Customer Care Advisor will review the submitted feedback reporting form and revert within 48 hrs with the most viable solution! If your item can be repaired locally by your local tailor, you will be advised to take this solution, we are happy to reimburse you the cost of repairs, just send the receipt to your Customer Care Advisor, who will handling your case and we will send the funds by your preferred method of payment.
· Returns reported & initiated after 3 days from the day of receipt of the product will not be eligible for returns.
· Customers are requested to attach the product images DEMONSTRATING THE FAULT in the product, as this will help our complaints team to assess the fault and reason for return.
Refund on Returns
· At any point of time, refunds will not exceed the actual value of the product cost.
· For orders placed using Bank Transfer as a method of payment, refunds will be issued only as Gift Vouchers in full, without any deductions.
· Any diamond points earned will be deducted from the account balance
· Upon identifying that the products were returned for the following reasons –